Privacy Policy

FIIA Technologies Ltd ("FIIA", "we", "us", or "our") operates the FIIA mobile application, website, and related services (the "Service").

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use FIIA.

If you do not agree with this Privacy Policy, please do not use the Service.

Who We Are

Company name: FIIA Technologies Ltd

Contact email: contact@fiia.co.ke

Business address: Nairobi, Kenya

If you have any privacy questions or requests, contact us at: privacy@fiia.co.ke

What FIIA Does

FIIA is a digital investment guidance platform that helps users complete a financial and behavioral profile, assess investment readiness, and receive structured portfolio guidance and related insights.

Information We Collect

We may collect the following categories of data:

A. Account Information

• Name (if provided)

• Email address

• Login credentials or authentication identifiers

• Internal user ID

B. Profile and Questionnaire Information

• Age band or demographic profile details

• Income and expense information

• Savings, debt, and financial obligations

• Investment goals and time horizon

• Liquidity preferences

• Risk tolerance responses

• Behavioral profiling responses

• Contribution preferences, for example monthly or lump-sum investing

• Other information you choose to submit through the questionnaire

C. Payment and Subscription Information 

If you purchase premium access, we may collect:

• Subscription status

• Payment confirmation details

• Transaction reference IDs

• Billing-related metadata

FIIA does not store full card or mobile money credentials directly where payments are processed by a third-party payment provider.

D. Device and Technical Information 

We may automatically collect limited technical data such as:

• Device type

• Operating system

• App version

• IP address

• Error logs

• Usage analytics

• Session and performance data

E. Support and Communications 

If you contact us, we may collect:

• Your name and email

• The content of your message

• Attachments or screenshots you send to us

How We Use Your Information

We use your data to:

• Create and manage your account

• Authenticate your access to the app

• Save your questionnaire responses

• Generate investment-readiness assessments and portfolio guidance

• Provide premium features where applicable

• Improve product functionality, performance, and security

• Communicate with you about your account, updates, and support requests

• Detect, prevent, and investigate fraud, abuse, bugs, or security incidents

• Comply with legal, regulatory, and compliance obligations

• We do not sell your personal data.

How We Share Information

We may share your data only where necessary with:

A. Service Providers

We may use third-party providers for:

• Cloud hosting

• Database infrastructure

• Analytics

• Error monitoring

• Payment processing

• Customer support

• Email delivery

These providers may process data on our behalf under appropriate safeguards.

B. Legal or Regulatory Authorities

We may disclose data where required by law, regulation, court order, or lawful government request.

C. Business Transfers

If FIIA is involved in a merger, acquisition, restructuring, or asset transfer, user data may be transferred as part of that transaction, subject to applicable law.

We do not share personal data with third parties for their independent advertising or resale purposes.

Payments

If premium access is offered, payments may be processed by third-party payment providers such as RevenueCat and Google Play Services.

Those providers may collect and process payment-related data under their own privacy policies. FIIA receives only the data needed to confirm entitlement, subscription status, and transaction validity.

Data Retention

We retain personal data only for as long as necessary to:

• Provide the Service

• Maintain user accounts

• Support premium access

• Resolve disputes

• Enforce our terms

• Meet legal or compliance obligations

If you request deletion of your account, we will delete or anonymize your personal data unless we are required to retain certain information for legal, security, fraud-prevention, accounting, or regulatory reasons.

Data Deletion and Account Deletion

You may request deletion of your FIIA account and associated personal data by:

• Using the deletion option in the app, if available, or

• Contacting us at [Insert deletion/privacy email]

When we receive a valid deletion request, we will delete or anonymize the relevant personal data within a reasonable period, except where retention is required by law, fraud prevention, security, or compliance obligations.

Security

We take reasonable administrative, technical, and organizational measures to protect your data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Encrypted transmission where supported

• Access controls

• Secure hosting environments

• Monitoring and logging

• Restricted internal access to personal data

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law, you may have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to certain processing

• Withdraw consent where processing is based on consent

• Request information about how your data is used

To exercise these rights, contact us at privacy@fiia.co.ke.

Children

FIIA is not intended for children under 18, and we do not knowingly collect personal data from children. If we learn that we have collected personal data from a child without appropriate authorization, we will take steps to delete it.

International Transfers

Your information may be processed or stored in countries outside Kenya where our service providers operate. Where this happens, we take reasonable steps to ensure appropriate protection of your data consistent with applicable law.

Third-Party Services and Links

The Service may contain links to third-party services or integrate third-party features. We are not responsible for the privacy practices of those third parties, and you should review their privacy policies separately.

Important Product Notice

FIIA provides digital investment guidance and related financial insights. The information and guidance presented through the Service are provided subject to the product structure, user profile inputs, and applicable legal and regulatory limitations. Use of the Service does not guarantee any investment outcome.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and may provide additional notice through the app, website, or email where appropriate.

Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our handling of personal data, contact us at:

FIIA Technologies Ltd

Email: privacy@fiia.co.ke